Last updated: 1st September  2026

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1. About this privacy policy

Tribal Basketball CIC respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use, store and share personal information when you:

• Visit www.tribalbasketball.net.

• Contact us.

• Create an account or use the Wix Spaces app.

• Book a session, camp, event, birthday party or other service.

• Purchase something from our online shop.

• Join one of our teams, leagues or programmes.

• Subscribe to updates or marketing communications.

• Participate in Tribal Basketball activities.

This policy applies to adults and children. Where a parent or guardian provides information about a child, some of the personal information belongs to the parent or guardian and some belongs to the child.

 

2. Who we are

Tribal Basketball CIC is the data controller responsible for the personal information covered by this policy.

Company name: Tribal Basketball CIC
Company number: 10547444
ICO registration number: ZB007643
Address: 23 Geraint Close, Cardiff, CF14 9BE
Email: info@tribalbasketball.net
Telephone: 07837 641378
Website: www.tribalbasketball.net

 

3. Personal information we collect

The information we collect depends on how you interact with us. It may include:

Personal and contact information

• Name.

• Address.

• Email address.

• Telephone number.

• Parent or guardian details.

• Emergency contact information.

• Account and login information.

Participant information

• Participant’s name.

• Date of birth, age or school year.

• Gender, where relevant to a particular team or session.

• Team, programme, session or camp information.

• Basketball experience, ability and playing history.

• Attendance and participation records.

• Details needed for league, competition or governing-body registration.

Health and welfare information

Where necessary to provide a safe service, we may collect:

• Medical conditions.

• Allergies.

• Injuries.

• Disabilities or additional support needs.

• Medication information.

• Accessibility requirements.

• Emergency treatment information.

Health information is treated as sensitive personal information and receives additional protection.

Booking, payment and order information

• Services, sessions, camps or events booked.

• Products ordered.

• Clothing sizes and personalisation details.

• Payment status.

• Billing and transaction information.

• Refunds, cancellations and booking history.

Payments may be processed by Wix or another secure payment provider. Tribal Basketball does not normally receive or store complete payment-card details.

Communications

• Emails, messages and enquiries.

• Contact-form submissions.

• Telephone or social-media communications.

• Feedback, complaints and survey responses.

• Marketing preferences.

Photographs and video

We may collect photographs or video recordings taken during sessions, matches, camps, tournaments, events or other Tribal Basketball activities.

Website and device information

When you use our website or app, Wix and its connected services may collect:

• IP address.

• Browser and device type.

• Operating system.

• Pages visited.

• Date and time of visits.

• Referring website.

• Cookie identifiers.

• Website interaction and analytics information.

Safeguarding and incident information

Where necessary, we may record information concerning:

• Injuries and accidents.

• Behaviour or disciplinary matters.

• Safeguarding concerns.

• Complaints or allegations.

• Actions taken to protect a participant.

• Insurance or legal claims.

 

4. How we collect information

We may collect personal information:

• Directly from you.

• From a parent, guardian or emergency contact.

• Through Wix forms, bookings, accounts, the online shop or Wix Spaces.

• By email, telephone, social media or face-to-face communication.

• Through coaches, volunteers and authorised Tribal Basketball staff.

• From schools, venues, partner organisations or programme organisers.

• From Basketball Wales, Basketball England, leagues, competition organisers or other governing bodies.

• From payment providers and banks.

• Through cookies and similar website technologies.

If you provide information about another person, you must have their permission or another lawful reason to provide it.

 

5. How and why we use personal information

We only use personal information when we have a lawful reason to do so.

Providing services and managing bookings

We use information to:

• Process bookings and purchases.

• Deliver sessions, camps, parties, events and programmes.

• Manage teams, memberships, leagues and competitions.

• Contact you about changes, cancellations or important service information.

• Process payments, refunds and orders.

We normally rely on the performance of a contract or steps taken before entering into a contract.

Safety and participant welfare

We use information to:

• Assess whether activities are suitable.

• Make reasonable adjustments.

• Respond to medical situations and emergencies.

• Manage accidents and injuries.

• Protect children and vulnerable people.

• Meet safeguarding and insurance requirements.

We may rely on legitimate interests, legal obligations, vital interests or the establishment and defence of legal claims.

For health information, we will normally rely on explicit consent from the participant or their parent or guardian, as appropriate. In an emergency, we may use relevant information to protect someone’s vital interests.

Administration and legal compliance

We use information to:

• Maintain financial and booking records.

• Deal with complaints and disputes.

• Meet tax, accounting, insurance and legal requirements.

• Prevent fraud or misuse.

• Respond to lawful requests from regulators, courts or public authorities.

We rely on legal obligations and our legitimate interests in operating and protecting the organisation.

Improving our services

We may use feedback, attendance information and website statistics to understand how our services are used and improve them.

We rely on legitimate interests for general service improvement. Where analytics cookies or similar technologies require consent, we will seek consent through our cookie banner.

Marketing

We may send information about upcoming sessions, camps, events, trials, competitions or other Tribal Basketball services where:

• You have consented to receive it; or

• We are otherwise permitted to do so by law.

You can unsubscribe at any time by using the unsubscribe option in the message or contacting info@tribalbasketball.net.

Important operational messages about an existing booking, session, team or membership are not marketing and may still be sent when necessary.

 

6. Children’s personal information

Many Tribal Basketball services are designed for children. We take additional care when collecting and using children’s information.

Bookings for children should normally be completed by a parent or legal guardian. Depending on the child’s age and understanding, we may also involve the child in decisions about how their information is used.

We will:

• Only collect information reasonably needed to provide a safe service.

• Place the child’s best interests first.

• Use clear and appropriate explanations where information is collected directly from a child.

• Limit access to children’s information.

• Avoid publishing a child’s full name alongside an image unless appropriate permission has been obtained.

• Never sell children’s personal information.

Children have data-protection rights in their own name, even where information was originally provided by a parent or guardian.

We may share children’s information without consent where this is necessary and lawful to protect a child or another person from harm.

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7. Photographs and video

We may take photographs or videos to:

• Celebrate participation and achievements.

• Report on matches, events and programmes.

• Promote Tribal Basketball.

• Provide coaching feedback or player development.

• Meet league or governing-body requirements.

For identifiable promotional images of children, we will normally obtain appropriate consent from the participant or their parent or guardian.

We may take general photographs of activities or crowds where individuals are not the main focus. Where appropriate, advance notice will be provided and people will be given a reasonable opportunity to opt out.

We will not normally identify a child by their full name alongside an image without additional permission.

Consent can be withdrawn by contacting info@tribalbasketball.net. Withdrawal will apply to future use. We will make reasonable efforts to remove images from online channels we control, although we may not be able to recall printed materials or copies already shared by other people.

 

8. Who we share information with

Where necessary, we may share relevant information with:

• Authorised Tribal Basketball directors, staff, coaches and volunteers.

• Wix.com and providers supporting our website, bookings, shop, communications and Wix Spaces app.

• Payment processors, banks and financial providers.

• Venues, schools and programme partners.

• Basketball Wales, Basketball England, leagues, competition organisers and governing bodies.

• Kit, merchandise and delivery providers where needed to fulfil an order.

• Insurers, accountants, legal advisers and professional consultants.

• IT, email, cloud-storage and administrative service providers.

• Healthcare professionals and emergency services.

• Safeguarding organisations, social services, police or other relevant authorities.

• HMRC, regulators, courts or public bodies where legally required.

Information is only shared where there is a valid reason and should be limited to what is necessary.

We do not sell or rent personal information to third parties.

Venues used by Tribal Basketball may operate their own CCTV or other systems. Those venues are responsible for their own privacy notices and practices.

 

9. Wix and other service providers

Our website is hosted and operated through Wix. Wix may process information on our behalf when visitors use our website, create accounts, make bookings, use the shop or access Wix Spaces.

Wix also collects certain information for its own purposes. More information is available in the Wix privacy policy:

https://www.wix.com/about/privacy

Other providers linked from our website, such as payment services, social-media platforms or sports governing bodies, may act as separate data controllers and have their own privacy policies.

 

10. International transfers

Some service providers, including Wix and its associated companies, may process information outside the United Kingdom.

Where personal information is transferred internationally, we require an appropriate legal safeguard. This may include:

• A UK adequacy regulation.

• The UK International Data Transfer Agreement.

• The UK Addendum to approved Standard Contractual Clauses.

• Another legally recognised transfer mechanism.

 

11. Cookies

Our website uses cookies and similar technologies.

These may include:

• Essential cookies: required for security, bookings, accounts, payments and basic website operation.

• Functional cookies: remember choices and improve website functions.

• Analytics cookies: help us understand website usage and performance.

• Marketing cookies: may be used to measure advertising or interactions with connected platforms.

Where consent is required, non-essential cookies will only be used after you have made a choice through the website’s cookie banner.

You can change or withdraw your cookie choices through the cookie settings available on the website. You can also control cookies through your browser, although blocking essential cookies may affect website functions.

 

12. How long we keep information

We only retain information for as long as it is reasonably required.

Our normal retention approach is:

• General enquiries: up to 12 months after the enquiry is resolved.

• Booking, membership and customer records: for the duration of the relationship and, where necessary, for up to six years afterwards.

• Financial and transaction records: normally six years from the end of the financial year to which they relate.

• Current health and emergency information: while the participant is active and normally deleted within 12 months of participation ending, unless it relates to an incident, safeguarding matter or legal claim.

• Accident, safeguarding and disciplinary records: according to legal, insurance, safeguarding and governing-body requirements. Records concerning children may need to be retained for longer.

• Marketing information: until consent is withdrawn or you object. We may retain limited information on a suppression list to ensure we respect the request.

• Photographs and videos: reviewed periodically and retained while they remain relevant, appropriate and lawful.

• Website and cookie information: according to the cookie duration and settings used by Wix or the relevant provider.

Information may be retained for longer where required by law, an insurer, a governing body or an ongoing complaint, safeguarding matter or legal claim.

 

13. How we protect information

We use reasonable organisational and technical measures to protect personal information, including:

• Restricting access to authorised people.

• Using password-protected systems and accounts.

• Limiting the information shared with coaches, volunteers and partners.

• Using established website and payment providers.

• Reviewing and deleting information when it is no longer needed.

• Taking additional care with children’s and health information.

No online system is completely secure. If we become aware of a personal-data breach, we will assess it and notify affected people and the Information Commissioner’s Office where legally required.

 

14. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Be informed about how your information is used.

• Request a copy of your personal information.

• Correct inaccurate or incomplete information.

• Request deletion of your information.

• Request restriction of processing.

• Object to certain uses of your information.

• Request transfer of information you provided to us.

• Withdraw consent at any time.

• Object to direct marketing at any time.

• Challenge certain decisions made entirely by automated systems.

These rights are not absolute and legal exemptions may apply.

To exercise a right, contact info@tribalbasketball.net. We may need to confirm your identity before responding. We will normally respond within one month.

Tribal Basketball does not currently make decisions producing legal or similarly significant effects based solely on automated processing.

 

15. Complaints

If you are concerned about how we have handled personal information, please contact us first:

Email: info@tribalbasketball.net
Telephone: 07837 641378
Address: 23 Geraint Close, Cardiff, CF14 9BE

You also have the right to complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

 

16. Links to other websites

Our website may link to external websites or services. Tribal Basketball is not responsible for the privacy practices of those external organisations. You should read their privacy policies before providing personal information.

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17. Changes to this policy

We may update this privacy policy when our services, technology or legal obligations change.

The latest version will be published on www.tribalbasketball.net with the updated date shown at the top.

18. Contact us

For questions about this policy or the use of personal information, contact:

Tribal Basketball CIC
23 Geraint Close
Cardiff
CF14 9BE

Email: info@tribalbasketball.net
Telephone: 07837 641378